Svečano obilježen završetak prve faze Programa jačanja javnih institucija

U Sarajevu je 22. novembra 2013. svečano obilježen završetak prve faze Programa jačanja javnih institucija u BiH. Ovom događaju su prisustvovale predstavnice i predstavnici GIZ-a, Ureda koordinatora za reformu javne uprave te osam uključenih institucija, kao i predstavnici Ambasade SR Njemačke u BiH, Švedske razvojne agencije Sida te gosti iz drugih organizacija.

Obraćujući se prisutnima dr. Brigitte Heuel-Rolf, regionalna direktorica GIZ-a za Zapadni Balkan, istaknula je važnost programa za njemačku razvojnu saradnju, naglašavajući pritom:

„Njemačka je uvijek bila veoma predana razvoju BiH kao prosperitetnog društva sa jakim i efikasnim institucijama koje služe društvenoj zajednici. Takve institucije ne samo da su bitne za ekonomski, politički i društveni razvoj zemlje već su i ključne za uspješan proces pristupanja EU.“

Koordinatorica za reformu javne uprave u BiH Semiha Borovac izjavila je da je ovaj program zasnovan na konceptu saradnje i sinergije između javnih institucija te da je kao takav u potpunosti u skladu sa ciljevima reforme javne uprave.

„Jačanje kapaciteta korisničkih institucija u daljoj implementaciji će biti značajna podrška modernizaciji rada, a što je od iznimne važnosti u procesu pridruživanja naše zemlje Evropskoj uniji. Kroz ovaj program Ured koordinatora za reformu javne uprave uspio je da unaprijedi vlastite kapacitete u segmentima strateškog planiranja, upravljanja finansijama Fonda za reformu javne uprave, monitoringa i evaluacije te komunikacija“, izjavila je Borovac i dodala da će se u sljedećoj fazi programa nastaviti rad na ovim ali i drugim oblastima razvoja, poput upravljanja kvalitetom u javnoj upravi.

Rukovodilac programa Reinhard Lüke ovom je prilikom govorio o visokom nivou ostvarene saradnje među uključenim institucijama i o samom toku provedbe programa tokom protekle tri i po godine. Lüke je istaknuo neke od dosad ostvarenih rezultata programa, između ostalog, razvoj modula za elektronsko učenje u Direkciji za evropske integracije i uspostava online registra ponuđača i ugovornih organa u Agenciji za javne nabavke.

AGENCY FOR PRE-PRIMARY, PRIMARY AND SECONDARY EDUCATION BIH AND GIZ DONATED TEXTBOOKS FOR 77 PUPILS OF PRIMARY SCHOOLS

Agency for Pre-Primary, Primary and Secondary Education of Bosnia and Herzegovina, in cooperation with the Programme for Strengthening Public Institutions, delivered on September 2nd 2013 textbooks and other school materials for pupils of the fifth grade of primary schools in Mostar, Sarajevo and Banja Luka. On the first day of this school year 77 pupils received a donation of more than 1.000 textbooks and 1.500 notebooks, which will prepare them even better for the coming school year. Pupils who received this donation are coming from primary schools „Antun Branko Šimić“ from Mostar, „Georgi Stojkov Rakovski“ from Banja Luka and „Mehmedalija Mak Dizdar“ from Sarajevo.

The Agency for Pre-Primary, Primary and Secondary Education cooperated with these schools during a pilot phase of the recently developed software for collection, evaluation and distribution of data for external evaluation of pupil's achievements. Principals, teachers and especially the pupils showed a high degree of commitment and cooperation during the software testing phase. The pupils who participated in the simulation of a real external evaluation of their knowledge are awarded with complete sets of textbooks, notebooks, pencils and pencil cases for the coming school year.

Maja Stojkić, Director of the Agency for Pre-Primary, Primary and Secondary Education of Bosnia and Herzegovina said on this occasion that with support of the Programme for Strengthening Public Institution in Bosnia and Herzegovina a tailored cut software SOPO was developed which will facilitate fast, simple and transparent processes of data collection and distribution for external evaluation of pupil`s achievements.

”This software will help us to conduct our activities in a shorter time and the results of external evaluations will be much sooner available for pupils, parents, schools, pedagogical institutes and ministries of education. Also, it is my great pleasure that today, on the first school day, we made the pupils happy with new textbooks and I wish them a lot of luck for their further education“, Ms Stojkić said.

Sincere gratitude for this donation was expressed by the principals of the primary schools, Ms Irena Martinović, Mr Munib Kukavica and Mr Dušan Mišljenović. They stressed that the donated textbooks are a great gift for the first school day and that this is a huge relief for the parents of these 77 pupils.

ANALYSIS FINDINGS OF THE MOST APPROPRIATE MODEL FOR QUALITY MANAGEMENT IN PUBLIC INSTITUTIONS PRESENTED

Representatives of the Statistics Agency of BiH and Agency for Pre-primary, Primary and Secondary Education of BiH were not able to attend the presentation, but in the preparatory activities they have expressed interest with regard to introducing the quality management systems.

As stated by the Public Administration Reform Coordinator Semiha Borovac quality management in public administration is defined as one of the reform areas in the Revised Action Plan and it is obligation of the Public Administration Reform Coordinator's Office to introduce and implement adequate models that have been proved as effective in the public administration. Moreover it should perform and promote the importance of quality management in public administration. Programme manager, Reinhard Lüke, stressed special access to this area in the Programme, because it is necessary to pay attention to duties of the Office in the introduction of quality management models in the other partner institutions in the Programme and their uniqueness.

Quality management in public institutions is based on the same postulates as well as quality management in the private sector, which special weight is carried by human factor and continuous staff training in order to improve public sector services and customer satisfaction. There are specially developed models of quality management in public institutions such as CAF or EFQM, but ISO standards too, whose methodology certainly can be adapted to public administration.

The analysis – that was carried out within the Programme – is based on the research methodology of existing relevant documents, interviews with representatives of the partner institutions of the Programme, and the basis is given in EUPAN matrix which provides clear guidelines for quality management in public institutions.

Findings of the analysis show a high degree of commitment of partner institutions's management in the implementation of quality management that represents the first and basic precondition for successful implementation and sustainability in terms of orientation towards quality, customers and employees of institutions.

In the near future the first meeting of inter-institutional work group for quality management will be held in order to use synergies in this area, exchange of experiences on issues of systematic measeurements of customer satisfaction and also specification of proposals for active commitment to the implementation of quality management in partner institutions.

More details on our approach to the quality management topic can be found in the section Quality Management.

To find out more about the quality models mentioned above please visit the official websites below: